| Don’t Let Software Failures Destroy Your Business The growing impact of software failures on brands, customers, and business performance How to govern software more effectively, prepare for glitches, and mitigate their impact By Jeff Papows, Ph.D., one of the world’s most experienced software executives Your software systems are the heart of your businessand they may be vulnerable. InGlitch, industry leader Jeff Papows, Ph.D., outlines the three converging forces that are leading to the proliferation of glitches. Papows explains why and how these glitches are affecting businesses, government agencies, and consumers and provides recommendations as to what we can do about them. Written for senior decision makers, Papows explains why the risks of software failure are growing worse, not betterand shows how software glitches can destroy both your profitability and your reputation. He also introduces proven governance techniques that can help you systematically find and fix weaknesses in the way you build, buy, and manage software. Don’t fall victim to the next business software disaster. ReadGlitchand learn about the cultural, technical, and business issues behind software glitches, so you can proactively prevent them. Understand the true impact of software failures on brands, consumers, productivity, and profitability – and what can be done about it Why software glitches are becoming more common, not less – and more dangerous, too. Practical, realistic techniques for governing software more effectively, preparing for glitches, and mitigating their business impact. Authored by one of the world’s most experienced software executives, Jeffrey Papows (Lotus, Cognos, Maptuit, Weblayers, Cullinet) In Glitch, world-renowned software executive Jeffrey Papows explains the powerful impact of software failures and ‘glitches’ on businesses, brands, consumer confidence, productivity, and profitability – and shows executives exactly what they can do about it. Papows draws on 30+ years of executive-level technology industry experience, as well as a deep understanding of the technical underpinnings of today’s software systems. He also presents exclusive interviews with industry leaders from IBM, Ford, Bank of America, and Kaiser Permanente, as well as leading software researchers, industry analysts, government officials, and consumers throughout North America. Glitch reveals hidden current and emerging issues that are contributing to a rise in business-critical software problems, and shows executives how to systematically identify these causes in their own organizations, address them, and proactively prevent them from arising in the future. While many businesses are aware of the public impact of computer glitches, they are not aware of the underlying causes or how to appropriately address them and prevent them. Formerly the CEO of Lotus Development Corp., Jeffrey Papows explains the impact of three forces based on his 30 years of technology industry experience from the executive level as well as from an understanding of the intricacies of technology’s underpinnings. This book examines the technical, business and consumer impact of software glitches that continue to erode brands, consumer confidence, productivity, and profitability, and Papows provides prescriptive guidance for businesses to follow in today’s technology-focused world.